At Island Ride we connect riders with drivers. To do that, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how Island Ride does that and how to exercise the choices and rights you have in your information.

The Scope of This Policy

This policy applies to all Island Ride users, including Riders and Drivers (including Driver applicants), and to all Island Ride platforms and services, including our apps, websites, features, and other services (collectively, the “Island Ride Platform”). Please remember that your use of the Island Ride Platform is also subject to our Terms of Service.

The Information We Collect

When you use the Island Ride Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:

A. Information You Provide to Us

Account Registration.  When you create an account with Island Ride, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work), and set up other preferences.

Driver Information.  If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank account information, and we may also ask for additional business license or permit information. We may need additional information from you at some point after you become a Driver.

Ratings and Feedback.  When you rate and provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.

Communications.  When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

B. Information We Collect When You Use the Island Ride Platform

Location Information.  Great rides start with an easy and accurate pickup. The Island Ride Platform collects location information (including GPS and WiFi data) differently depending on your Island Ride app settings and device permissions as well as whether you are using the platform as a Rider or Driver:

  • Riders: We collect your device’s precise location when you open and use the Island Ride app, including while the app is running in the background from the time you request a ride until it ends.

  • Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in driver mode.

Usage Information.  We collect information about your use of the Island Ride Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the Island Ride Platform like our apps and websites, including the pages and content you view and the dates and times of your use.

Device Information.  We collect information about the devices you use to access the Island Ride Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.

Communications Between Riders and Drivers.  We work with a third party to facilitate phone calls and text messages between Riders and Drivers without sharing either party’s actual phone number with the other. But while we may use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages.

Address Book Contacts.  You may set your device permissions to grant Island Ride access to your contact lists and direct Island Ride to access your contact list, for example to help you refer friends to Island Ride. If you do this, we will access and store the names and contact information of the people in your address book.

Cookies, Analytics, and Third Party Technologies.  We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through the Island Ride Platform and interact with Island Ride advertisements, to make your Island Ride experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Island Ride Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the Island Ride Platform.

C. Information We Collect from Third Parties

Third Party Services.  Third party services provide us with information needed for core aspects of the Island Ride Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your Island Ride experience. These third party services include, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third party services:

  • Information about your participation in third party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;

  • Information to operationalize loyalty and promotional programs, such as information about your use of such programs; and

Referral Programs.  Friends help friends use the Island Ride Platform. If someone refers you to Island Ride, we will collect information about you from that referral including your name and contact information.

Other Users and Sources.  Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

How We Use Your Information

We use your personal information to:

  • Provide the Island Ride Platform;

  • Maintain the security and safety of the Island Ride Platform and its users;

  • Provide customer support;

  • Improve the Island Ride Platform; and

  • Respond to legal proceedings and obligations.

Providing the Island Ride Platform.  We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:

  • Verify your identity and maintain your account, settings, and preferences;

  • Connect you to your rides and track their progress;

  • Calculate prices and process payments;

  • Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others;

  • Communicate with you about your rides and experience;

  • Collect feedback regarding your experience;

  • Facilitate additional services and programs with third parties; and

  • Operate contests, sweepstakes, and other promotions.

Maintaining the Security and Safety of the Island Ride Platform and its Users.   Providing you a secure and safe experience is our highest priority. To do this, we use your personal information to:

  • Authenticate users;

  • Verify that Drivers and their vehicles meet safety requirements;

  • Investigate and resolve incidents, accidents, and insurance claims;

  • Encourage safe driving behavior and avoid unsafe activities;

  • Find and prevent fraud; and

  • Block and remove unsafe or fraudulent users from the Island Ride Platform.

Providing Customer Support  We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:

  • Investigate and assist you in resolving questions or issues you have regarding the Island Ride Platform; and

  • Provide you support or respond to you.

Improving the Island Ride Platform.  We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:

  • Perform research, testing, and analysis;

  • Develop new products, features, partnerships, and services;

  • Prevent, find, and resolve software or hardware bugs and issues; and

  • Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements.  Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

How We Share Your Information

We do not sell your personal information. To make the Island Ride Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.

A. Sharing Between Island Ride Users

Riders and Drivers.

Rider information shared with Driver:  Upon receiving a ride request, we share with the Driver the Rider’s pickup location, destination, name, profile photo, rating, Rider statistics and information the Rider includes in their Rider profile. Once the ride is finished, we also eventually share the Rider’s rating and feedback with the Driver. We remove the Rider’s identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Rider that provided the rating or feedback.

Driver information shared with Rider:  Upon a Driver accepting a requested ride, we will share with the Rider the Driver’s name, profile photo, rating, real-time location, and the vehicle make, model, and license plate, as well as other information in the Driver’s Island Ride profile, such as information Drivers choose to add.
Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your consent.

Referral Programs:  If you refer someone to the Island Ride Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the Island Ride Platform with that user. For example, a referral source may receive a bonus when you join the Island Ride Platform or complete a certain number of rides and would receive such information.

B. Sharing With Third-Party Service Providers for Business Purposes

Depending on whether you’re a Rider or a Driver, Island Ride may share the following categories of your personal information for a business purpose (as we have done for the preceding 12 months) to provide you with a variety of the Island Ride Platform’s features and services:

  • Personal identifiers, such as your name, address, email address, date of birth, driver’s license information, vehicle information, and car insurance information;

  • Financial information, such as bank account numbers, and any other payment information you provide us;

  • Commercial information, such as ride information, Driver/Rider statistics and feedback, and Driver/Rider transaction history;

  • Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and

  • Location data.

We disclose those categories of personal information to service providers to fulfill the following business purposes:

  • Maintaining and servicing your Island Ride account;

  • Processing or fulfilling rides;

  • Providing you customer service;

  • Processing Rider transactions;

  • Processing Driver applications and payments;

  • Verifying the identity of users;

  • Detecting and preventing fraud;

  • Processing insurance claims;

  • Providing Driver loyalty and promotional programs;

  • Providing marketing and advertising services to Island Ride;

  • Providing financing;

  • Providing requested emergency services;

  • Providing analytics services to Island Ride; and

  • Undertaking internal research to develop the Island Ride Platform.

C. For Legal Reasons and to Protect the Island Ride Platform

We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:

  • Comply with any applicable local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;

  • Respond to legal process (such as a search warrant, subpoena, summons, or court order);

  • Enforce our Terms of Service;

  • Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate local law; or

  • Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third-parties, or the public as required or permitted by law.

D. In Connection with Sale or Merger

We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

E. Upon Your Further Direction

With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the Island Ride Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments to ensure we can perform legitimate business functions. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

Your Rights And Choices Regarding Your Data

As explained more below, Island Ride provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.

A. All Users

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Island Ride Platform.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Island Ride Platform (such as receiving a notification that your ride has arrived).

Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.

Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact Island Ride’s ability to provide you our full range of features and services.

Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Island Ride Platform.

Deleting Your Account. If you would like to delete your Island Ride account, please contact us. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

Children's Data

Island Ride is not directed to children, and we don’t knowingly collect personal information from children.

Links to Third Party Websites

The Island Ride Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.

Changes to This Privacy Policy

We may update this policy from time to time as the Island Ride Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Island Ride Platform or by some other method of communication like email. When you use Island Ride, you are agreeing to the most recent terms of this policy.

Contact Us

If you have any questions or concerns about your privacy or anything in this policy, please contact us at