This policy applies to all Island Ride users, including Riders and Drivers (including Driver applicants), and to all Island Ride platforms and services, including our apps, websites, features, and other services (collectively, the “Island Ride Platform”). Please remember that your use of the Island Ride Platform is also subject to our Terms of Service.
When you use the Island Ride Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
Riders: We collect your device’s precise location when you open and use the Island Ride app, including while the app is running in the background from the time you request a ride until it ends.
Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in driver mode.
Information about your participation in third party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
Information to operationalize loyalty and promotional programs, such as information about your use of such programs; and
We use your personal information to:
Provide the Island Ride Platform;
Maintain the security and safety of the Island Ride Platform and its users;
Provide customer support;
Improve the Island Ride Platform; and
Respond to legal proceedings and obligations.
Verify your identity and maintain your account, settings, and preferences;
Connect you to your rides and track their progress;
Calculate prices and process payments;
Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others;
Communicate with you about your rides and experience;
Collect feedback regarding your experience;
Facilitate additional services and programs with third parties; and
Operate contests, sweepstakes, and other promotions.
Verify that Drivers and their vehicles meet safety requirements;
Investigate and resolve incidents, accidents, and insurance claims;
Encourage safe driving behavior and avoid unsafe activities;
Find and prevent fraud; and
Block and remove unsafe or fraudulent users from the Island Ride Platform.
Investigate and assist you in resolving questions or issues you have regarding the Island Ride Platform; and
Provide you support or respond to you.
Perform research, testing, and analysis;
Develop new products, features, partnerships, and services;
Prevent, find, and resolve software or hardware bugs and issues; and
Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
We do not sell your personal information. To make the Island Ride Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your consent.
Depending on whether you’re a Rider or a Driver, Island Ride may share the following categories of your personal information for a business purpose (as we have done for the preceding 12 months) to provide you with a variety of the Island Ride Platform’s features and services:
Personal identifiers, such as your name, address, email address, date of birth, driver’s license information, vehicle information, and car insurance information;
Financial information, such as bank account numbers, and any other payment information you provide us;
Commercial information, such as ride information, Driver/Rider statistics and feedback, and Driver/Rider transaction history;
Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
We disclose those categories of personal information to service providers to fulfill the following business purposes:
Maintaining and servicing your Island Ride account;
Processing or fulfilling rides;
Providing you customer service;
Processing Rider transactions;
Processing Driver applications and payments;
Verifying the identity of users;
Detecting and preventing fraud;
Processing insurance claims;
Providing Driver loyalty and promotional programs;
Providing marketing and advertising services to Island Ride;
Providing requested emergency services;
Providing analytics services to Island Ride; and
Undertaking internal research to develop the Island Ride Platform.
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
Comply with any applicable local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
Respond to legal process (such as a search warrant, subpoena, summons, or court order);
Enforce our Terms of Service;
Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate local law; or
Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third-parties, or the public as required or permitted by law.
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
We retain your information for as long as necessary to provide you and our other users the
Island Ride Platform. This means we keep your profile information for as long as you maintain an
account. We retain transactional information such as rides and payments to ensure we can perform
legitimate business functions. If you request account deletion, we will delete your information
as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
As explained more below, Island Ride provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
Island Ride is not directed to children, and we don’t knowingly collect personal information from children.
The Island Ride Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
We may update this policy from time to time as the Island Ride Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Island Ride Platform or by some other method of communication like email. When you use Island Ride, you are agreeing to the most recent terms of this policy.
If you have any questions or concerns about your privacy or anything in this policy, please contact us at firstname.lastname@example.org.